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How to Cancel Xfinity

We'll make the call. $29, and you only pay once it's cancelled.

This guide covers how to cancel Xfinity. Every detail comes from the sources linked at the bottom, and we leave out anything they don't say.

Xfinity cancellation at a glance

Phone only
How to cancel
By phone or in person
Phone
  • 1-800-934-6489
Notice period
No advance notice required. Per Agreement Sec. 9(a), Comcast may continue service through the end of the billing cycle in which notice is received, and fees may accrue until service is disconnected and equipment returned.
Have us call for youDo it myself

What you'll need

The sources we checked say Xfinity asks for:

  • Xfinity ID and password (to schedule a callback or use the Digital Return Center)
  • Xfinity account number (requested on account change forms)
  • For a deceased account holder: death certificate, or notarized affidavit on the PDF form

How to cancel Xfinity: do-it-yourself steps

  1. Pick how you'll cancel. Xfinity takes cancellations by phone or in person.
  2. By phone: call 1-800-934-6489.
  3. In person: go to your location and ask to cancel.
  4. Mind the deadline: No advance notice required. Per Agreement Sec. 9(a), Comcast may continue service through the end of the billing cycle in which notice is received, and fees may accrue until service is disconnected and equipment returned.
  5. Write down the date, the name of anyone you spoke with and any confirmation number. Check your next statement to make sure the charges stopped.

Have us call Xfinity for you

Tell us what to cancel. We make the call, deal with the hold and the offers, and email you the confirmation. You pay $29 only once it's cancelled.

The name on the Xfinity account.

For example: internet and TV at 12 Main St, or the whole account.

Some companies want to speak with the account holder during the call.

$29, and you only pay once it's cancelled. We email you a payment link after Xfinity confirms. See the terms.

Fees and contract notes

Fees and contract terms

  • Early termination fee (minimum term agreements only): Not stated in the Agreement; set by the customer's minimum term agreement
  • Early termination fee ceiling referenced on account change form (2020): Up to $460 (minimum terms up to 24 months)
  • Unreturned Equipment Fee: Amount not published on the official pages; charged if equipment is not returned within 10 days of disconnection; refunded in full if later returned undamaged
  • Xfinity Mobile fee after dropping Internet, Voice and TV: $25 per month per account (latest plan); $25 per line per month (older plans)
  • Fee to close a deceased account holder's account: $0

Tips for cancelling Xfinity by phone

  • Have the account number and the account holder's details in front of you. Many companies only cancel when they're talking to the account holder.
  • Say you want to cancel in your first sentence. You can turn down retention offers without giving a reason.
  • Ask for a cancellation confirmation number and the exact date service and billing end.
  • Write down the date and time of the call and the name of the person you spoke with.
  • Ask them to email the confirmation, then check that it arrives.
  • Check your next statement to make sure the charges stopped.

If you'd rather not make the call, send us a request. We call the company, handle the hold and the retention offers, and email you the confirmation. You pay $29 only after the cancellation is confirmed.

If Xfinity keeps charging you after you cancel

Check the dates first. A charge that covers your notice period or the last billing cycle may be allowed by your contract. A charge for a period after your cancellation date usually isn't.

  1. Contact the company in writing. Say when you cancelled and how, and ask them to refund every charge after your cancellation date. Include your proof.
  2. If they don't fix it, dispute the charge with your bank or card issuer. Give the cancellation date and send the proof: a copy of your letter and the USPS delivery record, or the confirmation number from your call.
  3. If charges keep coming, ask your bank whether it can block future payments to that company.
  4. File a complaint with your state attorney general's consumer protection office. It creates a record, and some companies respond faster once one is filed.

Banks and card issuers set deadlines for disputes, usually counted from the statement date. Don't wait for several months of charges to pile up before you act.

Xfinity cancellation FAQ

Can I cancel Xfinity online?

No. The sources we checked say Xfinity doesn't take cancellations online. Your options are by phone or in person.

Can I cancel Xfinity by mail?

The sources we checked don't mention a mail option. Xfinity takes cancellations by phone or in person.

How much notice does Xfinity need?

Notice period: No advance notice required. Per Agreement Sec. 9(a), Comcast may continue service through the end of the billing cycle in which notice is received, and fees may accrue until service is disconnected and equipment returned.

Is there a fee to cancel Xfinity?

What the terms say: Early termination fee (minimum term agreements only): Not stated in the Agreement; set by the customer's minimum term agreement. Early termination fee ceiling referenced on account change form (2020): Up to $460 (minimum terms up to 24 months). Unreturned Equipment Fee: Amount not published on the official pages; charged if equipment is not returned within 10 days of disconnection; refunded in full if later returned undamaged. Xfinity Mobile fee after dropping Internet, Voice and TV: $25 per month per account (latest plan); $25 per line per month (older plans). Fee to close a deceased account holder's account: $0.

Can CertiCancel cancel Xfinity for me?

Yes. Send us a request and we'll make the call. You pay $29 only after Xfinity confirms the cancellation.

Official links from Xfinity

If the account holder has died

Last verified: November 6, 2026

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