Contact CertiCancel
Questions about an order, a phone request or a guide? Send a message and a person will reply within one business day.
Frequently Asked Questions
How fast do you reply?
Within one business day. Replies come from hello@certicancel.com.
Where's my tracking number?
We email it after we mail your letter, within one business day of your order. Check your spam folder, then write to us with your order email.
Can I change my letter after I paid?
If we haven't mailed it yet, yes. Write to us right away with your order email and the change. Once it's in the mail, it can't be changed.
How do I cancel a phone request?
Reply to the confirmation email or write to us before we make the call. There's nothing to pay, because you only pay after a confirmed cancellation.
Can I get a refund?
If we don't mail your letter, you get a full refund. Write to us with your order email.
Can you help with a company that isn't in your guides?
Tell us the company and what your contract says about cancelling. We'll let you know whether we can help.