Draft: details being verified
Cancel Spectrum
We write the letter your contract calls for, you sign it on your phone, and we mail it certified. You get tracking and proof it was delivered. $29, paid when you order.
This guide covers how to cancel Spectrum. Every detail comes from the sources linked at the bottom, and we leave out anything they don't say.
Spectrum cancellation at a glance
Letter accepted- How to cancel
- By phone, by mail or in person
- Mail to
- Spectrum, 2 Digital Place, Floor 4, Simpsonville, SC 29681
- Phone
- 855-757-7328From Spectrum's residential terms. Other Spectrum pages give 855-707-7328, so the two numbers conflict
- Notice period
- No advance notice; termination is effective after Spectrum receives the request. Monthly services are billed for the full month without proration, so cancel on or before the last day of the current service period to avoid the next month's charge (not confirmed).
- Written notice
- Accepted
- Good to know
- Confirm this address in your Spectrum service agreement.
What you'll need
The sources we checked say Spectrum asks for:
- Spectrum account number
- Account holder or authorized-user status (others need documentation, e.g., guardianship order, to close an account)
Cancel Spectrum: do-it-yourself steps
- Write a short letter that says you're cancelling. Include your full name, your account or member number, your address and the date you want billing to stop. Sign and date it. Add anything listed under What you'll need.
- Mail it to Spectrum at: Spectrum, 2 Digital Place, Floor 4, Simpsonville, SC 29681. The terms we checked don't ask for certified mail. Sending it certified still gets you a delivery record.
- Mind the notice period: No advance notice; termination is effective after Spectrum receives the request. Monthly services are billed for the full month without proration, so cancel on or before the last day of the current service period to avoid the next month's charge (not confirmed).
- Keep a copy of the letter and your mailing receipt. Check your next statement to make sure the charges stopped.
Spectrum also takes cancellations by phone or in person. Phone: 855-757-7328 (From Spectrum's residential terms. Other Spectrum pages give 855-707-7328, so the two numbers conflict).
Free Spectrum cancellation letter preview
This is the letter we send, with your details filled in. Copy it to send yourself, or have us mail it.
Fees and contract notes
Fees and contract terms
- Unreturned equipment fee: Per Spectrum's current schedule of charges; one Spectrum disclosure lists $90 each for modem and WiFi router (not confirmed)
State differences
Annual notice says termination may also be made as otherwise required under applicable law; no state-specific cancellation procedure was found. New York video subscribers may take disputes to the NY Public Service Commission.
Why send your Spectrum letter certified
USPS Certified Mail gives you a mailing receipt and a tracking number, and the Postal Service records when the letter is delivered. That record is what you point to if the company says it never got your notice.
Some contracts require certified mail. Others only ask for written notice, and certified mail is still the safest way to send it. Some contracts count notice from the day the letter arrives and others from the postmark date. The USPS record shows both.
Regular mail leaves you with nothing to show. A letter can sit in a mailroom, get misrouted or get thrown away, and you have no way to prove when, or whether, it arrived.
When we mail a letter for you, it goes USPS Certified within one business day of your order, and we email you the tracking number. You can follow it on the USPS site until it's delivered. The price is $29, paid when you order.
If Spectrum keeps charging you after you cancel
Check the dates first. A charge that covers your notice period or the last billing cycle may be allowed by your contract. A charge for a period after your cancellation date usually isn't.
- Contact the company in writing. Say when you cancelled and how, and ask them to refund every charge after your cancellation date. Include your proof.
- If they don't fix it, dispute the charge with your bank or card issuer. Give the cancellation date and send the proof: a copy of your letter and the USPS delivery record, or the confirmation number from your call.
- If charges keep coming, ask your bank whether it can block future payments to that company.
- File a complaint with your state attorney general's consumer protection office. It creates a record, and some companies respond faster once one is filed.
Banks and card issuers set deadlines for disputes, usually counted from the statement date. Don't wait for several months of charges to pile up before you act.
Spectrum cancellation FAQ
How to cancel Spectrum: what are my options?
Spectrum takes cancellations by phone, by mail or in person. Phone: 855-757-7328. Mail: Spectrum, 2 Digital Place, Floor 4, Simpsonville, SC 29681. Notice period: No advance notice; termination is effective after Spectrum receives the request. Monthly services are billed for the full month without proration, so cancel on or before the last day of the current service period to avoid the next month's charge (not confirmed)..
Can I cancel Spectrum by mail?
Yes. Spectrum accepts written notice by mail. The mailing address in our sources is Spectrum, 2 Digital Place, Floor 4, Simpsonville, SC 29681.
Can I cancel Spectrum online?
The sources we checked don't say clearly. Spectrum takes cancellations by phone, by mail or in person.
How much notice does Spectrum need?
Notice period: No advance notice; termination is effective after Spectrum receives the request. Monthly services are billed for the full month without proration, so cancel on or before the last day of the current service period to avoid the next month's charge (not confirmed).
Is there a fee to cancel Spectrum?
What the terms say: Unreturned equipment fee: Per Spectrum's current schedule of charges; one Spectrum disclosure lists $90 each for modem and WiFi router (not confirmed).
Can CertiCancel cancel Spectrum for me?
Yes. We write the letter, you sign it on your phone, and we mail it USPS Certified with tracking. It costs $29, paid when you order.
Official links from Spectrum
- Change or Cancel Your Spectrum Service
- Spectrum Residential General Terms and Conditions of Service
- Spectrum Residential General Terms and Conditions of Service (December 2023 version)
- Charter Communications FCC Annual Notices and Complaint Procedures
- How to return your Spectrum equipment
- After Disconnecting Your Services
- Put your Spectrum services on hold with Seasonal status
- How do I cancel services? (Spectrum Community)
- Residential Broadband Services and Pricing (broadband disclosure)
If the account holder has died
If the account holder can't manage the account
Last verified: not yet verified