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How to Cancel CarShield
We write the letter your contract calls for, you sign it on your phone, and we mail it certified. You get tracking and proof it was delivered. $29, paid when you order.
This guide covers how to cancel CarShield. Every detail comes from the sources linked at the bottom, and we leave out anything they don't say.
CarShield cancellation at a glance
Letter required- How to cancel
- By phone or by mail
- Mail to
- American Auto Shield, LLC, 1597 Cole Boulevard, Suite 200, Lakewood, CO 80401-3418
- Phone
- 1-800-569-9044Mon-Fri 7:00 AM to 6:00 PM CST, Sat 8:00 AM to 3:00 PM CST (not confirmed)
- Written notice
- Required
- Good to know
- Older contracts may require an odometer statement or a notarized mileage affidavit.
What you'll need
The sources we checked say CarShield asks for:
- Written request to cancel the contract, sent to the Administrator
- Older contract forms only: Federal Odometer Statement or notarized affidavit verifying mileage at the time of the request
How to cancel CarShield: do-it-yourself steps
- Write a short letter that says you're cancelling. Include your full name, your account or member number, your address and the date you want billing to stop. Sign and date it. Add anything listed under What you'll need.
- Mail it to CarShield at: American Auto Shield, LLC, 1597 Cole Boulevard, Suite 200, Lakewood, CO 80401-3418. The terms we checked don't ask for certified mail. Sending it certified still gets you a delivery record.
- Keep a copy of the letter and your mailing receipt. Check your next statement to make sure the charges stopped.
CarShield also takes cancellations by phone. Phone: 1-800-569-9044 (Mon-Fri 7:00 AM to 6:00 PM CST, Sat 8:00 AM to 3:00 PM CST (not confirmed)).
Free CarShield cancellation letter preview
This is the letter we send, with your details filled in. Copy it to send yourself, or have us mail it.
Fees and contract notes
Fees and contract terms
- Cancellation fee after the free-look window (current contracts): As listed on the customer's declarations page (amount not stated in the sample)
- Cancellation fee after 30 days (older contract forms): $50.00
- Florida administrative fee within 60 days: 5% of amount paid
Refunds
Term contracts: full refund within 30 days of the effective date if no claim (if a claim was paid, refund is amount paid minus claims, not below zero). After 30 days: pro rata by the greater of days in force or miles driven versus the full contract term, less claims paid and less the declarations-page cancellation fee. Monthly contracts: full refund of the first month if cancelled in that month with no claim; in renewal months, pro rata by days less claims and fee; non-renewal also occurs if a renewal payment is 45 days late. Uncashed refunds after 90 days are converted into extended coverage. Older forms: 30 days or 20 business days from mailing (whichever later) for a full refund, then pro rata less $50.
State differences
Each contract has an Individual State Variance Requirements endorsement that overrides conflicting terms; the sample PDFs checked did not include the full state table. Florida (verified): 60-day full refund less 5% administrative fee, then 90% pro rata refund less claims.
Why send your CarShield letter certified
USPS Certified Mail gives you a mailing receipt and a tracking number, and the Postal Service records when the letter is delivered. That record is what you point to if the company says it never got your notice.
Some contracts require certified mail. Others only ask for written notice, and certified mail is still the safest way to send it. Some contracts count notice from the day the letter arrives and others from the postmark date. The USPS record shows both.
Regular mail leaves you with nothing to show. A letter can sit in a mailroom, get misrouted or get thrown away, and you have no way to prove when, or whether, it arrived.
When we mail a letter for you, it goes USPS Certified within one business day of your order, and we email you the tracking number. You can follow it on the USPS site until it's delivered. The price is $29, paid when you order.
If CarShield keeps charging you after you cancel
Check the dates first. A charge that covers your notice period or the last billing cycle may be allowed by your contract. A charge for a period after your cancellation date usually isn't.
- Contact the company in writing. Say when you cancelled and how, and ask them to refund every charge after your cancellation date. Include your proof.
- If they don't fix it, dispute the charge with your bank or card issuer. Give the cancellation date and send the proof: a copy of your letter and the USPS delivery record, or the confirmation number from your call.
- If charges keep coming, ask your bank whether it can block future payments to that company.
- File a complaint with your state attorney general's consumer protection office. It creates a record, and some companies respond faster once one is filed.
Banks and card issuers set deadlines for disputes, usually counted from the statement date. Don't wait for several months of charges to pile up before you act.
CarShield cancellation FAQ
Can I cancel CarShield and get a refund?
What the terms say: Cancellation fee after the free-look window (current contracts): As listed on the customer's declarations page (amount not stated in the sample). Cancellation fee after 30 days (older contract forms): $50.00. Florida administrative fee within 60 days: 5% of amount paid. Refunds: Term contracts: full refund within 30 days of the effective date if no claim (if a claim was paid, refund is amount paid minus claims, not below zero). After 30 days: pro rata by the greater of days in force or miles driven versus the full contract term, less claims paid and less the declarations-page cancellation fee. Monthly contracts: full refund of the first month if cancelled in that month with no claim; in renewal months, pro rata by days less claims and fee; non-renewal also occurs if a renewal payment is 45 days late. Uncashed refunds after 90 days are converted into extended coverage. Older forms: 30 days or 20 business days from mailing (whichever later) for a full refund, then pro rata less $50.
Can I cancel CarShield by mail?
Yes. CarShield requires written notice. The mailing address in our sources is American Auto Shield, LLC, 1597 Cole Boulevard, Suite 200, Lakewood, CO 80401-3418.
Can I cancel CarShield online?
No. The sources we checked say CarShield doesn't take cancellations online. Your options are by phone or by mail.
Can CertiCancel cancel CarShield for me?
Yes. We write the letter, you sign it on your phone, and we mail it USPS Certified with tracking. It costs $29, paid when you order.
Official links from CarShield
- American Auto Shield Aluminum (sample contract, form CXLMMT (0723) cancellation endorsement)
- American Auto Shield Platinum Monthly (sample month-to-month contract, CXLM2M cancellation endorsement)
- American Auto Shield Gold Florida (sample contract, CXLMMTFL cancellation endorsement)
- American Auto Shield Gold (sample contract)
- AAS Bronze (older sample contract, section O. Cancellation)
- Platinum Comprehensive (older sample contract)
- Vehicle Protection 101 (CarShield FAQ)
- Contact Us - CarShield
- Sample Contracts - CarShield
- Contact Us - American Auto Shield
- Customer service digital forms - American Auto Shield
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